HomeResourcesCoronavirus (COVID-19) Updates & ResourcesStudent Resources

1.3. Student Resources


  1. Call 911 - Give any info you can about the student’s identity and whereabouts

  2. Submit a University CARE Report https://deanofstudents.arizona.edu/support/concerned-about-student

  3. Contact Tina Deemer



For Non-Emergency Concerns

you may have about a student, please use any applicable resources below.


Also, see below for a list of potential challenges students may be facing at this time.

Also, see this Article from Chronicle of Higher Education which includes tips on






Students can text SOS to 97779 at any time for any reason

University CARE Report - For instructors / Staff to fill out if they are concerned about a student


Comprehensive list of UA departments still open.

UA Student Support Services



Student Success & Retention general help links https://studentsuccess.arizona.edu/resources

Wayfinders - Group of academic advisors who help students find their academic fit and academic opportunities https://advising.arizona.edu/wayfinders

Remote Free UA WiFi Spots https://it.arizona.edu/documentation/remote-uawifi-hotspots

New Registrar Policies for Spring: (P/F, W, GRO, etc) https://registrar.arizona.edu/spring-2020-information-and-updates

How to change grade to Pass/Fail: 

Students can now update their Spring 2020 classes to the special Pass/Fail grading. Deadline May 6th. 

To assist students, a help guide on how to update or a video walking through the steps are available.


Think Tank free online tutoring https://thinktank.arizona.edu/ 



Campus Pantry Food Options https://campuspantry.arizona.edu/content/resources

Student Emergency Fund  

To support students who are in danger from withdrawing due to an unexpected, temporary financial hardship as a result of illness, family crisis, natural disaster, or other emergency or crisis situations. The fund is intended to assist UA students by providing subsidies solely for unexpected emergency expenses. The Student Emergency Fund is intended to cover temporary costs that may hinder a student from succeeding academically or from meeting their basic needs.  Therefore, students may ordinarily only apply for assistance once per academic year. Apply to the Student Emergency Fund


SSRI has additional funding (Last Mile Grants, and Balance Forgiveness Grants) that students may apply for here.



Gear To Go Student Tech Checkout https://arizonauits.getconnect2.com/ 

IT Resources for students to access for troubleshooting remote learning.  



Student Success & Retention SOS - Ask for Help for Any Reason  https://sos.arizona.edu/

Campus Health Coping with Stress info and links https://health.arizona.edu/coping-stress-related-covid-19

Campus Health - Concerned About a Student? Page https://health.arizona.edu/concerned-about-student

CAPS Groups/Workshops - connect w/ others w/ similar concerns https://health.arizona.edu/caps-groups-workshops



Online Fitness Resources https://rec.arizona.edu/about/programming-demand

Cultivating Joy - Free Online Activities  https://asems.arizona.edu/cultivating-joy




Student Success and Retention Innovation  (SSRI) regularly outreaches to students through email and texting. As part of the institutional response to the COVID-19 pandemic, SSRI has published a list of campus resources, increased communications to students, and has fielded many questions by way of the SOS program (sos.arizona.edu).  Staff from  SOS and SSRI have compiled some of the common student challenges and concerns.   


• Challenges with the new modality 

• Confused about grading/withdrawal policy changes 

• Learning challenges- Students did not seek accommodations and or/did not connect with the DRC for in-person courses but feel they need them for online courses 

• No privacy at home to participate in Zoom courses

• Time zone differences and attending live Zoom lectures/meetings.  

• Unsure of how to reach out to their faculty about the stress they feel 

• Believe course requirements were made more difficult when moved online

• Believe instructors are creating busy work 

• Instructors have indicated their courses can’t be taught online, and aren’t interacting with students. 

• Need clarification on office hours and how they work virtually  

• Elevated first gen issues – fear of not performing well is heightened 



• Tutoring or support, particularly for upper division courses 

• Library (tech access)  

• Place to study

• Access to campus services  



• Loss of learning environment: too many people in their homes, unsafe or unsupportive homes 

• No bedroom or place to rest or sleep – unable to focus on class and assignments

• Moving home increased family responsibilities – homeschooling younger siblings or increased work hours to support 


• Lost wages from campus or other work

• Unexpected moving expenses

• Loss of housing – housing insecurity

• General life expenses / lack of access to basic need items

• Upset that there isn't a tuition/student fee refund because they believe they are not receiving the same services/education.    

• Increased food insecurity

• Family/supporter changes in income.  

• Working full-time with and online course load. 

• Worried about merit-based scholarships and meeting their GPA requirements 

• Sudden changes in the job market post-graduation 


• Inconsistent internet/WIFI/Electricity 

• Inconsistent access to computers or technology 

• Lack of printer access 

• Checked-out Chrome Books have limited capabilities for class assignments

• Increasing frustration with IT and online courses leading to desire to withdraw and leave school  


• Students are: 

• Lonely

• Overwhelmed

• Stressed 

• Feeling increased anxiety

• Frustrated

• Angry

• Struggling to stay motivated 

• Juggling competing priorities 

• Sleeping less



Event and milestone cancellations are leaving students feeling adrift, and frustrated.  Students worked hard to meet a goal, or milestone that is no longer available to them. 

• Graduation 

• Study Abroad

• Student Athlete Seasons  & Championships 

• Summer Internships  



• Email- Students are saying the amount of emails they are receiving is overwhelming. While at the same time we have students saying they aren't receiving enough communication.

• Family/supporters aren't always receiving emails. Students seek assistance from family/supporters but they are not always well-informed

• Concerns over communication time frame. If they reach out to an office, instructor or advisor what is the response timeline.  Previously they could follow-up in person if necessary.


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