• Home
• Contact the Placement Office
• Transfer Credit Approval
• Transfer Credit Pre-Approval

• Knowledge Base
• For Advisors
• Math Placement, Transfer Credit/Credit by Exam, PPL (Math Placement Test)

Math Placement, Transfer Credit/Credit by Exam, PPL (Math Placement Test) → PPL Assessment (Math Placement Test) → Troubleshooting- I am having trouble taking the PPL Assessment

2.9. Troubleshooting- I am having trouble taking the PPL Assessment

If you are having trouble using Respondus Monitor to take the PPL Assessment (Math Placement Test): 

Check these first

• Turn off popup blockers
• Follow the steps in the Respondus Quick Guide.
• You must use a PC or MAC computer or Chromebook.
• If you cannot get Respondus Monitor to work, you may need to try using a different computer.

If you are having connectivity issues, you may need to

• Connect to the internet with an ethernet cord instead of using wifi
• Test from a different location with better internet service

If you are disconnected from the test, you must resume testing as soon as possible. Go back to the testing link.  Your 3 hour time limit is still counting down! Complete the steps below immediately.

• Go back to Start the PPL Assessment.
• Follow the same steps you used to access the test
• Resume testing

More Respondus Troubleshooting

You can also contact the Math Placement Office.