Home → Math IT Support → FAQ → Access Departmental Account/Shared Mailbox
1.6. Access Departmental Account/Shared Mailbox
User has to be granted access to the Departmental/Shared Account
Option 1: Add Shared Mailbox to Outlook Inbox
In outlook, go to Folders click on three dots(…), select Add shared folder or Mailbox inbox
Enter math-accountname, select acct,
It will appear below your ua account inbox and folders
Option 2: Open another mailbox (opens in another tab)
Click on Profile icon, select Open another mailbox
Enter math-accountname, select acct,
Mailbox will appear in another browser tab
To Send as from Shared mailbox:
Show the From field for new messages
In outlook, go to Settings,
Mail, Compose and reply, Message format, select/check Always show From
Create a new email message, Click on New mail
In From field, click on down arrow, select Other email address…, after From: enter math-accountname
Shared mailbox email will appear on drop down list of From for future new messages
Note:
- If send as, from option 1: outlook inbox shared folder , then messages appear in users(your) outlook sent items folder
- If send from, option 2: Open another mailbox , then messages appear in the shared mailbox, ex: math-accountname sent items folder